Mystery Shopping Services
Since 2003, Elleven Intelligence is a Premium and Innovative Consultancy Organization providing Specialized Services in Mystery Shopping Services.

At Elleven Intelligence, we have been providing top quality services in the field of Mystery Shopping Services.

What is ‘Mystery Shopping’ ?

Mystery shopping is a tool used externally by market research companies, watchdog organizations, or internally by companies themselves to measure quality of service, or compliance with regulation, or to gather specific information about products and services. The mystery consumer's specific identity and purpose are generally not known by the establishment being evaluated.

Who is a ‘Mystery Shopper’ ?


A Mystery Shopper is hired to investigate customer service and employee honesty at a business. Also known as a Secret Shopper, this investigator poses as a customer or client and tries to find out whether employees at a specific business are honest and helpful.

Areas in which Mystery Shopping Investigation could be done:

  • Retail,
  • Hospitality,
  • Automobile,
  • Banking, Financial Services, and Insurance,
  • Telecom,
  • Software Services,
  • FMCG,
  • eCommerce,
  • Education,
Specialized & Customised Service: We provide accurate and comprehensive solutions.

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